business news in context, analysis with attitude

A new and no doubt expensive study says that an industry in crisis got that way because "the pandemic intensified, accelerated, amplified all of the nascent trends that were already underway," and that, if it wants to win back lost customers, that industry must address rising prices and lousy experiential value.  

To which KC responds:  Go figure.  The industry being addressed isn't retail, but KC suggests that the problems are similar, and require solutions now, before the situation gets worse.