The Wall Street Journal reports that Home Depot plans to install self-serve aisles in about half its 1,487 stores by the end of next year.
The move follows a 17-store test that the company said was successful in speeding up the checkout experience.
The move follows a 17-store test that the company said was successful in speeding up the checkout experience.
- KC's View:
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You have to do everything else at Home Depot by yourself, why not check out?
This is a store format that screams out for more human contact, not less…but instead, Home Depot makes the same mistake that so many supermarkets make, in our view -- taking the human equation out of the shopping experience.
