Published on: September 24, 2003Occasional & random musings from The Content Guy…
We noted in a story above that technology can provide a trap for retailers, obscuring the importance of the human connection.
Well, we're in Seattle at the moment, working on the production of a Japanese documentary/video about the US supermarket business, and at dinner last night we came face to face with a perfect example of the importance of a human face.
The face belonged to Jacqueline (we don't know her last name), who waited on us last night at the Dahlia Lounge, one of three great restaurants here owned by chef Tom Douglas.
She was, quite frankly, the best waitress we can ever remember encountering. She was funny, attentive (but not overly so), and educated about the food. When picking out a wine, we had joked about loving adventure - so when we mentioned that we were torn between choosing the Alaskan Troll Caught King Salmon (with pea shoot-tomato salad, carrot reduction, Yukon gold potatoes and peas) and the Roasted pork loin (with molasses glazed pork belly, caramelized onion spoon bread and roasted figs) - she simply smiled, took away our menu, and said she would surprise us.
She did - with the salmon. And it was one of the best salmon dishes we ever ate. (The wine was a 2000 Chateau Benoit Pinot Noir - which would've worked with both meals, but was a perfect complement to the salmon.)
It ends up that Jacqueline is a working mom who has a chef husband and a two-year-old son - and she personalized the meal for all of us in a way that was both unusual and uplifting. She knew her stuff, she understood her customers, and she put a great face on an already estimable restaurant.
Every once in a while, it is heartening to run into and report on a great food experience.
The Dahlia Lounge was one of them. If you’re ever there, ask to be seated at one of Jacqueline's tables.
- KC's View: