retail news in context, analysis with attitude

Last week, MNB featured a radio commentary about so-called “vigilante consumers” – people who take the law into their own hands and express their customer service frustrations by using sledgehammers and email campaigns to harass companies that they perceive as lacking.

Well, the trend continues….

In Richland, Washington, there are reports about a man who went into an Albertsons, picked up a burrito and then went to the self-checkout lane…and got so frustrated by the experience that he punched the computer screen, inflicting more than $40,000 worth of damage on the equipment.

The man was arrested and charged with malicious mischief.

KC's View:
Must have a helluva left hook. He’ll probably be played by Sylvester Stallone in the movie.