Published on: May 28, 2008A new poll suggests that 90 percent of patrons who have used in-store health clinics are either “somewhat” or “very” satisfied with the experience, with 86 percent of users saying that they were satisfied with the cost and 88 percent saying they were happy with the quality of the care.
The survey was done as part of a Harris Interactive-Wall Street Journal healthcare study.
The results come just a couple of weeks after the Wall Street Journal published a story suggesting that growth of the in-store medical clinic concept could be leveling off, with CVS Caremark scaling back its expansion plans and various other companies shutting down as many as 69 clinics in 15 states over the past few months. Walgreen, it should be noted, continues to expand its presence in this area, and Wal-Mart reportedly plans to partner with a number of hospital systems to open as many as 400 co-branded clinics by the end of 2010.
- KC's View:
- It should be noted that the poll was done online and was both voluntary and self-selecting, so it seems more likely to attract people satisfied with the experience.
However, the general satisfaction level doesn’t surprise me, because the whole concept is designed to make basic health care services accessible in a way they were not before. What’s not to like? (Unless, of course, one runs into Nurse Ratched in one of these places…)
Sure, there will be fits and starts, and there will be doctors who will argue (probably via cellphone while on the 14th green) that it is getting in the way of them taking care of their patients. But the in-store medical clinic concept makes so much sense that, given time, investment and patience, I cannot imagine why it wouldn’t work.