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California-based Save Mart announced yesterday that it is raising the bar for pharmacy services by guaranteeing customers that they can get up to three prescriptions filled in 19 minutes – and if the chain does not deliver on that promise, shoppers will get a $10 gift certificate and a free one-night movie rental.

“Every pharmacy needs to fill every prescription accurately. Our pharmacies already provide excellent customer service, and now our 19-Minute Promise will ensure that we also deliver prescriptions quickly,” said Michele Snider, Senior Director of Pharmacy at Save Mart Supermarkets, owner and operator of Save Mart and Lucky stores and pharmacies. “We understand that our customers are busy and, at times, under the weather. We aim to make their visits to our pharmacies as quick and convenient as possible.”

KC's View:
I think it always impresses customers when a store puts its money where its mouth is.