In western New York State, the Democrat and Chronicle reports that Wegmans Food Markets is for the first time testing a self-checkout system at its Penfield store. Spokesperson Jo Natale tells the paper that the test will go on for several months and, if successful, the company plans to expand the system to other stores where appropriate.
- KC's View:
- The difference between Wegman and some other retailers, I suspect, is that Wegmans will use self-checkout as a way of catering to customers who want this kind of convenience…but will not use it as a way of simply cutting labor costs. There’s never any lack of staff walking the floors in a Wegmans store, which is the way it should be.