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Two great lines from Cory Hedman, director of food safety and quality at Delhaize America, speaking at the annual food safety conference sponsored by The Consumer Goods Forum (the entity created when the organization formerly known as CIES merged with the Global Commerce Initiative (GCI) and the Global CEO Forum).

“People generally want to do what’s right – they just don’t always know the right thing to do.”

“People don’t care how much you know until they know how much you care!”
KC's View:
Seems to me that at a conference that focuses mostly on process and science, Hedman rightly puts the spotlight on people - the importance of training, and the critical interpersonal connections that are important when things are going well, and can make all the difference when disaster strikes.