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The Chicago Tribune reports that Target Corp. has “issued a new store policy that requires cashiers to temporarily hand-process customer coupons, following media reports that the discounter was shortchanging its customers nationwide. It promised a permanent fix within 10 days.”

According to the story, cashiers at the company’s 1,750 stores have been instructed to hand process coupons one-by-one to make sure that the full value of each coupon is properly credited.
The Tribune writes that Target “for months has been crediting customers for only a fraction of the face value of certain manufacturer coupons. One of the biggest problems involved coupons that require purchasing multiple items.”

Target has blamed its scanners for the mistake.
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