retail news in context, analysis with attitude

The Nestlé Purina PetCare Company is one of seven companies named as recipients of the 2010 Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence through innovation, improvement and visionary leadership.

Nestlé Purina PetCare is the first consumer packaged goods company and first pet food manufacturer ever to receive the Award.

According to the announcement, “The 2010 Baldrige Award recipients were selected from a field of 83 applicants. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; process management; and results. The evaluation process for each of the recipients included about 1,000 hours of review and an on-site visit by a team of examiners to clarify questions and verify information in the applications. The 2010 Baldrige Award recipients are expected to be presented with their awards at a ceremony in Washington, D.C., next year ... Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses.”

The other six winners were: MEDRAD, a manufacturing company, Freese and Nichols, K&N Management, The Studer Group, Advocate Good Samaritan Hospital, and Montgomery County Public Schools in Maryland.
KC's View: