retail news in context, analysis with attitude

In the UK, Tesco CEO Philip Clarke reportedly has begun a blog called "Talking Shop" as a way of communicating directly with shoppers.

According to Marketing, an industry magazine, Clarke used his first posting to create a more human face for the retailer, saying that when companies reach a certain size, the "human beings who stand behind them become indistinct," and people become suspicious of organizations' "motives, sincerity and principles."

Clarke writes: "People trust people, and, after the 2008 banking crisis, they don't trust organisations."
KC's View:
Memo to Philip Clarke ... come on in, the water is fine and there's plenty of room for everybody.