retail news in context, analysis with attitude

The New York Times has an interview with Fred Hassan, CEO of Bausch & Lomb, in which he addresses a subject often discussed here on MNB - the importance of front line employees.

An excerpt:

"My parents sent me off to learn engineering in Britain. One company I worked for had a tiered system. I would get my paycheck out of one window, and the guys who were in lower middle management would get their paycheck at another window. We would sit in separate cafeterias. I never forgot that, and wherever I’ve been in a position to make changes, the first thing I’ve always done is to get rid of any barriers that separate people ... A very important thing I learned from my parents was to get your hands dirty. Just go in there and do a good job, always focus on the next mile, and things are usually going to break your way."
KC's View: