retail news in context, analysis with attitude

by Kevin Coupe

Great piece in the Chicago Tribune over the weekend in which is posed 100 questions that business leaders should ask themselves … posed by a wide variety of business leaders who have learned about these questions through experience.

You can read the entire list here. But here are 10 that particularly resounded for me…

• How can we become the company that would put us out of business? - Danny Meyer, CEO of Union Square Hospitality Group

• How likely is it that a customer would recommend our company to a friend or colleague? - Andrew Taylor, executive chairman of Enterprise Holdings

• Who, on the executive team or the board, has spoken to a customer recently? - James Champy, author and management expert

• Among our stronger employees, how many see themselves at the company in three years? How many would leave for a 10 percent raise from another company? - Jonathan Rosenberg, adviser to Google management

• What did we miss in the interview for the worst hire we ever made? - Alberto Perlman, CEO of Zumba Fitness

• Is our strategy driving our strategy? Or is the way in which we allocate resources driving our strategy? - Mark Johnson, co-founder, Innosight

• If our company went out of business tomorrow, would anyone who doesn't get a paycheck here care? - Dan Pink

• Do you have an implicit bias for capital investments over people investments? - Tom Peters

• If you could go back in time five years, what decision would you make differently? What is your best guess as to what decision you're making today you might regret five years from now? -Patrick Lencioni

• If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success? - Jesse Sostrin, founder, Sostrin Consulting

The very definition, I think, of an Eye-Opener.
KC's View: