retail news in context, analysis with attitude

Retail Week reports that when former Unilever executive Dave Lewis took over as CEO of troubled Tesco, he emailed every one of the 500,000 people employed by the retailer and "asked them to contact him directly with their thoughts on the business."

He got 1,300 responses and, the story says, "he is understood to have spent ten hours reading the emails."

According to Retail Week, Lewis said in his email that "with a relentless focus on our customers and a preparedness to challenge ourselves and take bold decisions we can retain our position as the customers’ champion."
KC's View:
No word on exactly he's going to accomplish that. But the sentiments sound about right.