retail news in context, analysis with attitude

...with brief, occasional, italicized and sometimes gratuitous commentary…

• The Boston Globe reports that "Rhode Island-based CVS Health, operator of Minute Clinics and the country’s second-biggest drugstore chain, is planning to open a technology development center in Boston this winter." The goal of the new center will be to continue to develop what the company calls a "digital enablement of health care" that is both "seamless" and "customer-centric."

I'd settle for shorter paper receipts or a loyalty program that actually was designed for ease of use, rather than just the perception of savings that many people don't actually get.
KC's View: