retail news in context, analysis with attitude

• The San Jose Mercury News reports that even as online sales as a percentage of total holiday sales increase, "the ease of online buying and guaranteed before-Christmas delivery are pushing back holiday shopping decisions for some shoppers, said Marshal Cohen, chief industry analyst with The NPD Group."

In part this is being fueled by retailers promising next-day and second-day deliveries, and in part by shipping companies that have ramped up their capabilities so they will not be caught off-guard as they were last year; the US Postal Services even plans Sunday deliveries from now until Christmas.

However, the story also notes that businesses will be careful not to over-promise, and that consumers will have to be careful not to wait too long. “Just because a retailer says we will ship it within 24 hours, it doesn’t mean it will be delivered in 24 hours,” Cohen tells the paper.
KC's View:
I have to say that we got some stuff delivered on Sunday by a postal worker, and he was happy, cheerful, conversational and in a very customer-service oriented mood. That's a good face to put on the business at a time when the USPS is seeking relevance.