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• Temkin Group is out with its fifth annual evaluation of companies' customer experience offerings, concluding that "Publix, Aldi, and H-E-B earned the highest scores" among the 293 businesses that were rated. Among the other top companies were Chick-fil-A, PetSmart, Amazon.com, Trader Joe's, USAA, Papa John's, Walgreen and Hannaford.

According to the announcement, "While supermarket chains, fast food chains, and retailers dominate the top of the Temkin Experience Ratings, Internet service providers, TV service providers, and health plans, and earn the dubious distinction of defining poor performance, as none of those companies earned a 'good' rating."
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