retail news in context, analysis with attitude

National Public Radio's The Salt has a piece about the modern supermarket wars:

"Traditional grocers are increasingly losing market share — some 15 percent in the past 10 years — to more nimble competitors like smaller markets, convenience stores, farmers markets and even dollar stores. That, along with the rise of online food shopping, is forcing the old-school grocers to innovate in ways that should yield a better overall experience for consumers down the road."

The story goes on to say that "some companies are adapting faster than others." Phil Lempert, the "Supermarket Guru," tells The Salt that "most big grocery chains have realized that if they're going to win back some of the shoppers who have drifted away, they're going to have to get a lot more creative and flexible."

Good piece, and you can read it in its entirety here.
KC's View:
There won't be anything in here that will surprise most retail executives who have been paying attention, but one of the reasons it is worth taking a look at it is because it frames the shifts taking place from the consumers' point of view. I always think that, whatever business we happen to be in, it is important to remind ourselves how we are perceived from the outside. Otherwise, you're guilty of epistemic closure, and that can be fatal.