retail news in context, analysis with attitude

Got the following email responding to skepticism about the CEO who decided to address the income disparity issue by giving raises in his company so that everybody made a minimum of $70,000 a year:

How many times in every retail company out there does the CEO or division President say, "People are our most important asset," or "a company needs to treat their staff as good or better than they expect the staff to treat the customers?"   The CEO at Gravity put his money where his mouth was.  While this is an extreme example, it is time that CEO's across the country and across the retail spectrum, start acting like people ARE their most important asset and pay them so that they can support their families and have the peace of mind that will allow them to focus on work and treating customers well, rather than how they are going to pay their bills.

Agreed.

From another reader, responding to my comment that I'm not sure that I buy the "this is socialism" argument:

Exactly. The free-enterprise system gives every business-owner the freedom to make stupid decisions.  Socialism means that government forces every business-owner to make stupid decisions.

Of course, your email implies that this is a stupid decision. Which ain't necessarily so.




Got the following email from MNB reader Bryan Silbermann:

Reading your views on the likely big move to click and collect in the US while visiting the  grandkids here in the Auvergne region of France, I had to add a perspective from this side of the pond.

It's astounding to see how quickly the click and collect concept is rolling out across major French supermarkets.  Our son and daughter in law have made the switch enthusiastically, especially as Cora provides no fee pick-up for riders of 20 Euros or more.  The kids seem very satisfied and judging by the ads from every other major chain, they're not alone. They live just outside Clermont-Ferrand (population 230,000) and find the drive through pick up service very efficient and easy to use.


I think it is so cool that MNB is being read in Auvergne...

On a related subject, one MNB user wrote:

Reading about the testing of click-and-collect at Walmart, after successful testing at Asda (which only makes sense, as c&c is much more common on the other side of the Atlantic..

...now going back to the infamous 5 store closures that are all in suburban locations that just MIGHT be a demographic likely to try click-and-collect...

...maybe I'm overthinking, but d'you suppose that these 5 stores might end up being refitted to become click and collect centers?  If they're going to do it like Europe, they'll need multiple drive-through lanes with terminals for sign-in and payment, and the European stores typically have a part of the store dedicated to this business...

If this is the case, then Walmart needs to be backhanded for the absolutely spectacularly bad way they handled it, but it strikes me as possible.


There are always possibilities. I think Mr. Spock used to say that...
KC's View: