retail news in context, analysis with attitude

The New York Times has a story about the Singapore postal service, which is perhaps toe most radical example of a post office that, faced with the decline in traditional mail, has reinvented itself for the digital age.

According to the story, "SingPost’s makeover is among the most ambitious. Besides its regular postal duties, it offers a basket of services for companies, including website development, online marketing, customer service and, of course, package delivery. Following the Amazon model, it is building a network of 24 warehouses in 12 countries to stockpile goods for companies. The e-commerce team is staffed with former Silicon Valley executives."

Fascinating piece ... and a great example of what companies need to do in order to be relevant and competitive as consumer needs evolve.

You can read the entire story here.
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