retail news in context, analysis with attitude

The Washington Postover the weekend had a story about how we may be seeing the end of a business institution - office voice mail.

"Recent reports show that companies such as Coca-Cola and JPMorgan Chase are disconnecting voice mail from their workers' office landlines as employees increasingly rely on email, instant messaging, cell phones and even text messages to reach the people they need at work," the Post wrote, noting that "some unfortunate employees, such as those in client-facing jobs, will be keeping it."

Citigroup and Bank of America are said to be considering a similar move. "While JPMorgan said that nixing voice mail will have real cost savings for the company — eventually some $3.2 million a year — a Coca-Cola spokeswoman told Bloomberg the savings would be minimal. Their decision, she said, was more about simplifying the way people work."

MIT research fellow Michael Schrage recently wrote in the Harvard Business Review that voice mail is "a communications medium that was once essential has become as clunky and irrelevant as Microsoft DOS and carbon paper."
KC's View:
I had this old hulk of a fax machine in my office that I finally disconnected the other day ... it just was taking up space, gathering dust.

It is another reflection of how things continue to change and evolve, and how even recent innovations quickly are biting the dust.