retail news in context, analysis with attitude

Got the following email from MNB reader Norm Krause:

I am sad when I think how low Sears has dropped in the retail scene.

I remember doing a lot of shopping at Sears in the 60s-80s but then they moved their store further away and I found other retailers closer who could fill my needs.  I shopped mostly in the Sears Hardware Dept. back then.  Craftsman were the tools you wanted because they were Guaranteed.  If a wrench broke, you took it back and got a new one.    No questions asked.
Not so, anymore.

I bought a Craftmans $70.00 air pump about 2 years ago.  The electric cord broke away from the housing.  Called Sears to get it repaired.  Clerk asked when I bought it.  Two years ago, I replied!  "Sorry, it has a 1 year Warranty.  You are out of luck.  We don't even fix the old ones!  Old ones?  What an answer!  It was as if he didn't care and left me hold the bag.  An empty one!

He didn't care. Of that, I have no doubt.

Responding to Michael Sansolo's Springsteen column yesterday, MNB reader Beatrice Orlandini wrote:

I never knew that you, too, were a fan of  the Boss. We would have had even more topics to share!

I was delighted a few weeks ago when two Italian dates were confirmed. Pre-sales due to start this morning at 11.

My daughter was ready to secure us 2 tickets, hopefully on the lawn so as to be - really - where the action is.

At 11.05 almost all sold out.

We managed to buy only the lousiest tickets ever. But we managed.

How is this possible? It's not real/good service. Your customers/fans are loyal and they cannot even come to see you.

Anyway, nice to know that this tour is just as good as the previous ones. Haven't missed a date in years!

The proliferation of ticket agencies and scalpers who manage to almost monopolize the ticket scene will, I think, do damage to the concert business in the long run. It is all about yet another segment of society catering just to the top tier consumer, and treating the vast majority of us as afterthoughts.

On another subject, from an MNB reader:

Yesterday, Chipotle offered a free burrito as a “raincheck” for being closed during lunch-time.  The offer was to have been given to anyone who texted them at 888-222.  When I tried to submit my name for redemption, their system continually rejected it.

Fail. Pure and simple.

And finally, responding to my commentary about the Groupon-selling-mars-real estate story, MNB reader Peter Wildes wrote:

J'onn J'onnz?

Wow. Thanks for bringing me back to my DC comics days.

My pleasure.
KC's View: