retail news in context, analysis with attitude

The Los Angeles Times reports that for the past three days, "users of Walmart-brand prepaid debit cards say they've been unable to withdraw cash from ATMs, check their account balances or make purchases, leaving them cut off from their money ... Though it's not clear how widespread the problems are, the complaints are reminiscent of an outage at prepaid firm RushCard that last year left thousands of customers in the lurch."

Green Dot Corp., the company that issues the cards, attributed the issue to a "technical problem" that should only be affecting people's ability to check their balances, not use the cards to make purchases; it said it expected to have the problem resolved by last night.

However, customers said the problem was more serious than be admitted to by the company.

Walmart has no yet commented on the problem, which has resulted in the creation of a Facebook group called Walmart MoneyCard Exodus, which currently has more than 500 members - and at least one user describing himself as a lawyer willing to work on a contingency basis to sue Walmart and Green Dot on behalf of consumers.
KC's View:
The problem may have been created by Green Dot, but Walmart's name is on the cards, which means it is going to be held responsible. I also have to say that it doesn't make a company look good when it says that the problems are limited to one thing, and hundreds of people are on social media saying it is a lot worse.

Best I can tell, while there are a lot of comments and complaints on Facebook, there aren;t any responses from either Walmart or Green Dot. I have to wonder if some of the problems might be mitigated if these companies got on Facebook and tried to engage with the consumers, offering help and expressing sympathy rather than appearing to be in denial.