retail news in context, analysis with attitude

• The Chicago Sun-Times reports that Dunkin' Donuts "is rolling out a new mobile app that will let customers in Chicago order ahead, pay for it and just pick it up at the counter." The rollout, according to the story, follows successful tests in New York City, Boston, and Portland, Maine.

The story notes that "competitors Starbucks, McDonald’s and Taco Bell also have mobile apps that allow customers to order and pay ahead. Other chains that have pushed into mobile ordering include Panera Bread Co. and Chick-fil-A."
KC's View: