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• The American Customer Satisfaction Index (ACSI) evaluation the Retail Trade "is up 4.7 percent to a score of 78.3 on a 100-point scale, an all-time high for the sector," the organization said.

The report goes on to say that "department and discount stores gain 5.4 percent to 78. Dillard's takes first place, up 4 percent to an ACSI score of 83. In second place, JCPenney is the biggest gainer, up 11 percent to 82." Remarkably, "Nordstrom is the only department store to deteriorate in customer satisfaction, slipping 2 percent into a three-way tie with Dollar Tree and Belk at 80. Kohl's, Macy's and Target all advance to 79, and Dollar General rises to 78. Meijer matches Sears at 77, followed by Ross at 76."

The ACSI report says that "specialty retailers lift shopper satisfaction 3.9 percent to 80. Costco (+2%) leads with an ACSI score of 83, followed by a trio at 81: Sam's Club (+7%), L Brands (unchanged), and Barnes & Noble (+3%) ... Supermarkets improve customer satisfaction by 6.8 percent to 78, aided by falling food prices, higher quality and better service. Trader Joe's rises to the top (+4% to 86). Publix is up 2 percent to 84, followed by ALDI, H-E-B and Wegmans at 83.

"Whole Foods climbs 11 percent to 81, ahead of Hy-Vee, Kroger and ShopRite (all 79). Meijer (+5%) matches Target (+10%) at 78, followed by BI-LO (+4% to 77). The newly merged Ahold Delhaize posts an ACSI score of 76 to tie with SUPERVALU. Albertsons follows at 75, well below its score in the drug store category. Walmart and Giant Eagle are each up 10 percent, but remain in a tie for last place at 74."
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