retail news in context, analysis with attitude

• In its third annual e-grocery study, Unata says that “in 2018, 36% of U.S. consumers plan to shop online for groceries, which is up from 22% of those who shopped online in 2017,” and that “76% of online shoppers will switch grocers for a better digital shopping experience.”

In addition, the study says, consumers seem to want real-time communication with the retailers they are patronizing digitally - “51% of online shoppers want the ability to communicate with their in-store picker during their shop.”
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