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ZDNet reports that “McDonald's has big plans to improve the customer experience with new technologies, but there's a parallel effort to improve the employees' day-to-day and enhance the small food factory behind the counter.” The company is said to be “looking at artificial intelligence, machine learning and cloud computing to improve ‘the internal customer experience’.”


• The Seattle Times has a story about new market data from Nielsen suggesting that New Englanders are more hooked on Dunkin’ Donuts, which originated there, than Seattle residents are on hometown fave Starbucks.

The story says that “more than one in three adults” in the Seattle metropolitan area “say they’ve patronized the coffee giant within the past 30 days, according to survey data from market research firm Nielsen. That ranks Seattle No. 1. when it comes to Starbucks’ market penetration.

“Impressive, until you take a look at Dunkin’ Donuts’ numbers. It does even better on its home turf — a lot better. In Boston, not far from where the chain is headquartered, about 47 percent of adults say they’ve patronized a Dunkin’ Donuts in the past 30 days.”
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