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• The Wall Street Journal reports that FreshDirect “is shipping out apologies to its customers for delivery problems that have plagued the New York City-based online grocery company while it has moved its operations to a new distribution center.

“Customers have complained about missing items and botched deliveries since FreshDirect began moving from its old facility in Long Island City, Queens, to a new, specially-designed and highly automated warehouse in the Bronx earlier this year. Some say their frustration has pushed them to try out rival services such as Amazon.com Inc.’s online grocery delivery unit, AmazonFresh.”

In his email to customers, FreshDirect co-founder/CEO David McInerney said that the “transition has not been as smooth as we planned,” and added: “I understand that the challenges we’ve faced have potentially eroded the trust and credibility we built with you over years of great service … We’re focused on earning that trust back and I have aligned the entire company on making things right.”
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