retail news in context, analysis with attitude

MSN has the story of Hawskmoor, a steakhouse in Manchester, England, where a diner was accidentally given - and not charged for - a bottle of 2001 Chateau le Pin Pomerol worth the equivalent of $5,772 (US). (He had ordered a bottle in the $300 range … but the restaurant was busy and the wines apparently are kept near each other.)

According to the story, “The restaurant eventually realized the mistake and took to social media on Thursday morning to congratulate the diner for his stroke of luck, while simultaneously reassuring the person responsible for the costly error.”

The tweet read:

“To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4,500 on our menu, last night – hope you enjoyed your evening!”


“To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway.”
KC's View:
Kudos to the restaurant for doing the right thing on all counts … especially for not coming down hard on the employee who made an honest mistake. That, I think, is how you attract and keep the good ones.