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In case you're interested …

During the recent National Retail Federation (NRF) show in New York, Tom Furphy and I brought our "Innovation Conversation" to the Mercatus booth, where we had an extended discussion with company president/CEO Sylvain Perrier, and senior director of marketing Mark Fairhurst about using a customer-centric approach to retailing as a way of competing against Amazon.

It was a fun chat, and worth listening to, I think, here.
KC's View: