This weekly series of Retail Tomorrow podcasts features Sterling Hawkins, co-CEO and co-founder of CART-The Center for Advancing Retail & Technology, and MNB "Content Guy" Kevin Coupe teaming up to speculate, prognosticate, and formulate visions of what tomorrow's retail landscape will look like post-coronavirus.
This week, in the first of a two-part podcast, Sterling and KC engage in a conversation with Steve Dennis, the author of “Remarkable Retail: How To Win & Keep Customers in the Age of Digital Disruption.” Published just as the pandemic hit, “Remarkable Retail” focuses on trends and behaviors - both in business and among consumers - that were accelerated by the coronavirus. The discussion focuses on the “eight essentials” of a remarkable retail experience - factors that cut across format and concept, building relevance and helping retailers avoid a descent into becoming "museums of disappointment."
You can listen to the podcast here…
…or on The Retail Tomorrow website, iTunes or Google Play.