The San Antonio Express News reports that H-E-B is working with Swisslog Logistics "to set up automated micro-fulfillment centers, which will help it manage curbside pickup and delivery orders."
H-E-B is not commenting on the report, and it is unknown how many of these centers will be created.
But, the story says, the micro-fulfillment centers "look like grids with bins. The bins hold items ordered by customers, and robots take the bins to stations so employees then can prepare the orders for patrons … The system is intended to make the process of filling orders speedier and more efficient. It will enable the grocery chain to 'meet the growing demand for curbside pickup without negatively impacting customer experience in the store,' Swisslog said in a statement. The company specializes in warehouse automation and software."
- KC's View:
Makes a lot of sense, especially now. Retailers' physical locations are being stressed out by growing e-commerce sales, and so creating satellite locations and micro-fulfillment centers is a sensible way to alleviate some of that pressure.