From the Cincinnati Business Courier:
"Kroger Co. has formed a partnership with an artificial intelligence company in an effort to make the self-checkout process smoother," teaming with Everseen, described as a company that "provides artificial intelligence technology for retailers to improve customer engagement and profitability."
According to the story, "Kroger began using Everseen in March. Its technology aims to reduce errors in the checkout process, particularly with self-checkout. Its goal is to make it easier and more efficient for customers to find and self-correct errors as they’re scanning their items. That reduces the errors and the need to call over an employee to help, which slows the checkout process.
"The Everseen technology can watch video and understand processes to not only help customers correct errors but also help Kroger reduce 'shrink' which occurs partly from theft of items."
Kroger's goal is to have the technology available at 2,500 stores around the country, the story says.
