retail news in context, analysis with attitude

The goal of "The Innovation Conversation" is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory ... and one that Tom Furphy - a former Amazon executive, the originator of Amazon Fresh, and currently CEO and Managing Director of Consumer Equity Partners (CEP), a venture capital and venture development firm in Seattle, WA, that works with many top retailers and manufacturers - is uniquely positioned to address.

A Note from the Content Guy:  Tom Furphy and I recent did The Innovation Conversation at the GMDC/Retail Tomorrow Mid-Year Meet-Up in Dallas in front of a live (!) audience, which allowed us to extend the conversation beyond just the two of us and bring in various points of view on a number of subjects.  (Tom actually wasn't in the room;  a business commitment prevented him from making it to Dallas, so he "beamed" in virtually via Zoom.). We discuss whether the nature of the acceleration that took place during the pandemic was cultural or transactional … examine the big bets that some retailers making … and look at the role of customer-centric leadership in driving innovation.  This is a little longer than our usual Conversations, but we hope you enjoy it and find it useful for putting your own efforts in a broader context.