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    Published on: August 31, 2021

    Another in a series of FaceTime commentaries this week, designed to be observational … or aspirational … or inspirational … or provocative.  Or maybe all of the above.  The idea is to just keep the lessons and metaphors flowing, because the competitive landscape for the retail business isn't going to get any easier, and because KC wants to keep the conversation lively.



    Hotel owners in the US reportedly are considering adopting an à la carte pricing model, charging separately for things like use of the gym and pool, or servicing rooms.   KC thinks this is an interesting approach, considering how much enmity it created among passengers when the airlines decided to nickel and dime them to death.  On the other hand, one can see a rationale for it …but, KC argues, one has to make it about the customer, not the business.