business news in context, analysis with attitude

KC has some thoughts from the shopper's point of view about what retailers can and should be doing to mitigate supply chain issues that are creating empty shelves - and, he suggests, even challenging brand loyalty and established habits - and staffing issues that result in long lines at checkout.  You may not be able to repair this broken chain, at least not right away, but you can do things to prevent lasting damage (like watching your customers escape through it).