retail news in context, analysis with attitude

I think there is a persistent virus affecting American retail - the degree to which a growing number of front line employees feel disconnected from headquarters and the c-suite … feel like they are costs, not assets … and feel like their complaints are seen as an annoyance without real validity.  But there are too many evident symptoms to ignore the virus, and so leaders are faced with a choice.  Treat the virus.  Or risk a different kind of pandemic.