retail news in context, analysis with attitude

Reporting in from the Retail Tomorrow Immersion event in Northern California, sponsored by the California Grocers Association (CGA) board of directors, I reflect on a presentation by Dave Kaval, the former president of the San Jose Earthquakes and current president of the Oakland Athletics.  Kaval talked about the process of building the new stadium for the Earthquakes, now called PayPal Park, and the importance of creating a consistent customer experience by empowering employees at all levels of the organization.