• Kroger said this week that it has officially opened "its newest Customer Fulfillment Center (CFC) in Romulus, Michigan. Powered by the Ocado Group, the CFC will leverage advanced robotics technology and creative solutions to redefine the customer experience for customers in the greater Detroit area … The approximately 135,000-square-foot facility, situated on Wahrman Road in Romulus, will reach customers up to 90 minutes from the site."
"Kroger has served customers in the state of Michigan for more than a century and we are thrilled to bring Kroger Delivery to greater Detroit," said Bill Bennett, Kroger Vice President, and Head of E-commerce, in a prepared statement. "We are passionate about delivering a fresh, convenient customer shopping experience with zero compromise on quality, selection, and affordability. From the refrigerated trucks, to the trained and uniformed drivers, to the white glove delivery experience at the door, Kroger Delivery brings that same zero compromise experience to a new delivery option for customers."
• Amazon announced that it is continuing "its legal efforts to shut down fake review brokers, filing its first criminal complaint in Italy and its first lawsuit in Spain. These two legal proceedings, plus 10 other new lawsuits recently launched in the U.S., target bad actors that operate more than 11,000 websites and social media groups that attempt to orchestrate fake reviews on Amazon and other stores in exchange for money or free products."
More detail from Amazon:
"Amazon’s first criminal complaint in Europe targets a high-profile broker in Italy selling fake reviews. The defendant claims to have built a network of individuals who are willing to buy products on Amazon and post 5-star reviews in exchange for a full refund. Amazon’s decision to seek criminal proceedings in this case signals the company’s determination to stop bad actors who profit by misleading customers and selling partners. Individuals convicted of this type of crime in Italy may be subject to imprisonment and fines.
"Amazon also filed its first civil complaint in Spain against the fake review broker, Agencia Reviews. The Spanish-based operator targets sellers and customers of www.amazon.es and communicates via the instant messaging service Telegram to evade detection. According to Amazon’s investigations, the suspected fraudster fully reimburses customers once they publish a fake 5-star review."
