The continuing goal of "The Innovation Conversation" is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory ... and one that Tom Furphy - a former Amazon executive who led the team that developed Amazon Fresh, and currently CEO and Managing Director of Consumer Equity Partners (CEP), a venture capital and venture development firm in Seattle, WA, that works with many top retailers and manufacturers - is uniquely positioned to address.
Today, Tom and KC focus on the biggest tech story of the moment - the filing by the Federal Trade Commission (FTC) of a sweeping antitrust lawsuit against Amazon, charging the company with business practices that abuse the third party sellers on its Marketplace, forcing them to pay high fees for services that result in higher prices for consumers. The focus here on MNB is on how Amazon's business processes have evolved - for better and worse - over the years, and how even some legacy Amazonians see the company as having made mistakes in its go-to-market strategy. And, there's a conversation about whether Amazon's traditional customer-centric approach has degraded over time, giving way to other priorities that may be getting the company intro trouble.
If you'd like to listen to this Innovation Conversation as an audio podcast, click and download below.