business news in context, analysis with attitude

With brief, occasional, italicized and sometimes gratuitous commentary…

•  From the Washington Post this morning:

"Buoyed by the coronavirus pandemic, Amazon’s retail business in 2020 generated 599 million pounds of plastic packaging waste, a 29 percent increase from the year before, according to the environmental group Oceana.

"Amazon, however, said that it is taking steps to cut back plastic use and that Oceana had grossly miscalculated the giant retailer’s plastic packaging waste.

"'Amazon shares Oceana’s ambition to protect the world’s oceans and respects their work but, for a second year, their calculations are seriously flawed,' the company said in a statement. 'They have overestimated our plastics usage by more than 300 percent, and use outdated assumptions about the sources of plastic waste entering our oceans.'

"Amazon did not say whether its plastic use had grown and by how much. Last year, it also said Oceana had overestimated its plastic usage by more than 300 percent."



•  From Fox News:

"Police in Blaine, Minnesota say charges are likely to be filed in the near future against an Instacart delivery driver accused of leaving a derogatory message on an elderly couple’s grocery receipt and running over their groceries with her car. The driver allegedly did this in response to a 'Thank you Blaine PD' yard sign supporting the police department.

"According to Blaine police, on Dec. 6 the couple reported that they had placed a grocery order from a local Cub Foods, with delivery through Instacart. They told police that once they received a notification that the driver was at their house, they decided to meet the driver outside due to the amount of snow in their driveway and being worried the driver may get stuck."

But when they went outside, they were verbally accosted by the driver, who had left them a vulgar written note placed inside their Christmas wreath;  he'd also run over their groceries.

According to the story, "Blaine police said the homeowners received a full refund from Instacart."

There's no question that Instacart gets tainted by this event, but if I were Cub Foods, I'd be concerned that this is the company representing me in a critical part of the customer experience.