Yesterday, I looked at broader business lessons from the recent Southwest Airlines meltdown. Today, it is a different business lesson (about transparency) from a different airline screw up (United).
BTW…one of the great social media takedowns ever took place more than a dozen years ago when musician Dave Carroll took to YouTube to complain - via a song you're never going to get out of your head - about how United treated his guitar. Here's a reminder of what happened back when the Internet seemed young…
